Shipping policy

1. Order Processing

All orders are processed after successful confirmation of payment or order verification.
Orders are generally dispatched within 1–2 working days.
Orders placed on weekends or public holidays will be processed on the next working day.
During sales, Eid, Ramadan, or other promotional periods, processing may take slightly longer due to increased order volume.
Customers will receive an order confirmation once the order has been successfully placed.

2. Local Delivery – Pakistan

Local orders are usually delivered within 3–6 working days after dispatch.
Delivery times may vary depending on the customer's city, courier service, weather conditions, and other unforeseen circumstances.
Major cities may receive orders sooner, while remote areas can require additional delivery time.
The customer is responsible for providing a complete and accurate delivery address and contact number.
If a customer provides an incorrect or incomplete address, any additional delivery charges may be the customer's responsibility.

3. International Shipping

International orders are generally delivered within 7–10 working days after dispatch.
In some cases, delivery may take longer because of customs clearance, public holidays, courier delays, or local regulations.
International customers are responsible for providing accurate delivery information, including their full address, postal code, and contact number.
Delivery timelines are estimates and cannot be guaranteed because customs and international courier procedures are outside our control.

4. Customs & Duties

International orders may be subject to custom duties, taxes, VAT, import fees, or other charges imposed by the destination country.
Any customs duties or taxes charged by the destination country are the responsibility of the customer.
We are not responsible for delays caused by customs inspections or clearance procedures.
Customers are advised to check their country's import regulations before placing an international order.

5. Shipping Charges

Shipping charges are calculated according to the destination, order weight, package size, and selected delivery service.
Local and international shipping charges may vary.
Any applicable shipping charges will be communicated or displayed at the time of checkout/order confirmation.

6. Order Tracking

Once your order has been dispatched, tracking details may be shared with you through your provided contact information.
Customers can use the tracking number to monitor the progress of their shipment.
Tracking updates may take some time to appear after the parcel has been handed over to the courier.

7. Delivery Attempts

The courier may make multiple delivery attempts depending on their standard procedures.
Customers should remain available on the provided phone number during the delivery period.
If an order is returned because the customer was unavailable, refused delivery, or provided an incorrect address, additional shipping charges may apply for re-dispatch.

8. Delayed or Lost Packages

While we work with reliable courier partners, occasional delays may occur due to weather, customs, public holidays, incorrect addresses, or other circumstances beyond our control.

If your parcel appears to be significantly delayed or lost:

Contact us with your order number.
We will coordinate with the courier to investigate the shipment.
Please allow reasonable time for the courier investigation before a replacement or other resolution is considered.

9. Damaged Packages

Please inspect your parcel immediately upon delivery.

If the package appears damaged:

Take clear photographs/videos of the parcel before opening it.
Contact us as soon as possible with your order number and supporting photos/videos.
Claims submitted after an extended period may not be eligible for investigation.

10. Address Changes

Please make sure your shipping address is correct before placing your order.
If you need to change your address, contact us before the order is dispatched.
Once an order has been dispatched, we may not be able to change the delivery address.

11. Important Delivery Disclaimer

Delivery times mentioned above are estimated timelines and may vary depending on the destination and courier service. We are not responsible for delays caused by customs clearance, weather conditions, public holidays, courier disruptions, incorrect customer information, or circumstances beyond our control.